Hi all, I’ve been asked to give this event a shoutout to all NDBA networking folk. I spoke recently to one of our members who had some astonishing tales to tell about using TripAdvisor so this may well turn out to be a worthwhile course. Obviously I have not been on one of these courses but any feedback from anyone who has would be most welcome.

7th of March 2012

Exeter  

A short, simple, powerful and effective 3 hour workshop for Managers, Owners, and Team Leaders in the Hospitality Industry by Customer Feedback and Sales Expert Guy Arnold, to give you the tools and skills you need to:

·         Avoid suffering from unfair reviews on Trip Advisor and similar feedback sites

·         Get good reviews

·         Boost your ratings

·         Reduce your marketing costs

·         Empower and motivate your staff

·         Continually develop and improve your customer experience

Many people are wary of Trip Advisor (and the like), but fighting against them is as wise as King Canute trying to stop the tide coming in.

You have to accept the tide is changing (and changing very fast) and then take the right actions to turn this to your advantage.

This workshop will teach you the:

·         Knowledge of what to do

·         The skills of how to do it, and

·         The attitude to understand why doing it well can be such a benefit to you

Guy has used his ‘Great or Poor’ system to help hospitality businesses across the Country: achieving remarkable results in short spaces of time (one hotel increased it’s rating from 3.4 to 4.2 in just 6 months, and one pub increased turnover by over 800% in under a year).

This will be followed up 2 weeks afterwards by a ‘Go the Extra Inch’ workshop, to help you communicate these ideas to your staff and set up a system of continual ongoing development.

You can take these ideas away and use them immediately, or you can work with Guy and his associates on a longer term basis to make sure this happens effectively in your business.

For further information and to book, please follow the link: http://tripadvisor.eventbrite.co.uk

This invaluable course is ONLY £42 and you can receive an additional 20% discount by using discount code greatorpoor (all one word) when booking.