Complete the North Devon business skills survey for a chance to win £400

North Devon+ is conducting a survey on behalf of the Northern Devon Employment and Skills Board to learn about local needs and issues so that it can improve support for local employers. It is keen to get as many businesses as possible to take part.

Please complete the survey to help produce an accurate evidence base of training requirements in the area.

The time to complete this survey will differ for each business. As a guide, it may take only six minutes for small businesses, 10 minutes for medium-sized businesses, but 18 minutes for larger businesses. You will be able to save your answers and complete the survey at another time if you need to. Answers will be handled in the strictest of confidence and anonymised (you and your business will not be identifiable).

As a thank you for taking the time to complete it, you’ll have the chance to win £400 cash – complete survey.

How does your business cope in cold snowy weather?

iStock_000013806744MediumHere in North Devon we have been spared 4′ snow drifts the last few days, but isn’t it mighty cold – on Exmoor I hear it is minus 6 degrees C today – and here the ice on the animal water buckets hasn’t melted.

If you are self employed, or run your own business, how do you cope with bad weather?

For many large corporations, with multiple sites, it is fairly easy to maintain a level of business activity, regardless of the weather, regardless of holidays and regardless of staff sickness, but for the very small business all of these have a major impact on our earning potential.

What can we do as a business to make that impact smaller?

My biggest fear, for which I can do absolutely nothing about is power failure, in my house I can light the log burner and can live in a single room, I can even boil a kettle and maybe bake a potato in it. whilst everything else doesn’t work, but in my office, with no power, I can do nothing. Sure, I can catch up on some reading, I could even manually write a letter, but so much of what I do relies on the internet and to do that I need power!

If it has snowed as well, I cannot get out of my rural premises to find somewhere else to work either, so I would be well and truly up the proverbial creek without a paddle.

However, that is an extreme situation (albeit that there are many homes in the UK right now who are experiencing just that) and in the main I think it is all about planning!

We all need to have a backup plan – in corporate speak we used to call that having a Disaster Recovery Plan – how are you going to do all the necessaries if you are sick, if you are on holiday or if the weather is so bad you cannot travel?

So, what are your hints & tips on how best to get over these problems?

Do you use a VA/PA service to answer your calls and take messages?

Do you have someone else you can call on to make those necessary trips to the post office for example?

Do you have part time staff that you can call on to cover?

Well, what do you do?

 

How do you get more likes on your FaceBook page?

Facebook-skins-post-1024x1024This is more of a question than an answer.

I have a few FaceBook pages – I have my Ashwood Llamas one where we currently have 261 likes and I have my Multiheat one where we have a 143 likes – and having asked all my friends to like, tweet the occasional “please like my page” request, I seem to have stalled in getting more likes.

I know I could pay to get more likes but that does seem to be an expensive way to acquire likes and whether they will turn into customers only time will tell. With a minimum budget for promoting our products it seems to me that we need to get some sort of help from fellow business networkers to ask their friends and so on.

I have noticed over the last month that others liking my posts and occasionally sharing my posts has helped tremendously in getting my insights & reach way above the number of likes, but sadly no additional likes.

This month through to the end of April on our Multiheat page we are going to offer a prize to one of our likers at random – a decent prize – and the aim is to get our number of likes to 250. So, if you fancy winning an electric outdoor infrared patio heater (RRP £219.99 but currently on special offer at £79.99) please go ahead and like our page.

I would also like to hear your ideas for increasing the number of likes to your business page – is there a good trick that I am missing?

Credit card companies fraud policies – are they a benefit to a business?

Today I was doing some work and needed to upgrade a piece of software (I had upgraded last year and had let it lapse – no point renewing for another year until I was ready to use the service) and as I was going through the procedure I entered my card details as you do, and for some reason they were declined – I was frustrated as I really needed to get on and do the job – I tried a second time, knowing that I could well end up paying twice but thought I could easily get my money back, but it was declined again!

At the time I didn’t know it had been declined, I was just not allowed to continue, so frustrated as I was, I needed to get a job done in a hurry, I found an alternative solution and thought nothing of it.

I then tried to some online banking a few hours later and that was when I found my card had been stopped – I had to ring the fraud office and go through a whole bunch of security questions to get my card reactivated.

Now, whilst I applaud the credit card company from a personal point of view – they noticed an unusual transaction and stopped it – they did ring me on my mobile, which I had left in the house so didn’t get the call, to try and resolve the matter as quickly as possible – how about looking at it from the business point of view – they lost a sale.

Could your business be losing sales because of the credit card companies fraud policies?

Would you like some coaching?

One of our new members Kate Brookes is about to start a small business coaching diploma with The Coaching Academy and so will be looking for four pro-bono clients to coach as part of the diploma (She is offering three one hour sessions by phone or Skype per client).

Please think if you or if you know anyone who might be keen to take up this opportunity.

There are coaching testimonials on her website (www.kbcd.co.uk) if you want a look before committing!

Please contact Kate directly!